The challenge
Over a million kiosk components were in operation throughout the world without a way of proactively servicing them to avoid downtime & costly repairs.
Our solution
Edge software was developed for the client, installed on all machines and connected to an on-premise server application to enable remote, proactive support, using condition-based monitoring.
Business value
- Remote status monitoring
- Automated rules
- Reporting
- User analytics
- Remote field support
- Provisioning
The results
+11%
SALES
-22%