The challenge

Over a million kiosk components were in operation throughout the world without a way of proactively servicing them to avoid downtime & costly repairs.

Our solution

Edge software was developed for the client, installed on all machines and connected to an on-premise server application to enable remote, proactive support, using condition-based monitoring.

Business value

  • Remote status monitoring
  • Automated rules
  • Reporting
  • User analytics
  • Remote field support
  • Provisioning

The results