M2M & the Impact on Service Delivery

Over the last few years, M2M (Machine-to Machine) technology has flown slightly under the radar. However that’s all about to change very soon as M2M is poised to breakout over the upcoming year.  It’s become evident by the increasing number of businesses adopting M2M for connecting and tracking their endpoint devices.

In most cases, it’s often more cost-effective to remotely monitor the mobile workforce and its machines in contrast to dispatching a technician or service worker out to locate equipment or diagnose problems.  With the current state of the economy, coupled with the increasing cost of fuel, service companies are faced with declining profit margins, which inevitably force them to evaluate whether it is feasible to send people out into the field.

Perhaps the greatest impact felt is through the service industries, where the problem has resonated with many in the industry, due in large part to the fact that they are aware of the implications that this kind of Intel could potentially have on the industry and how dramatic an effect can be to service delivery.

M2M Ushering in Smarter Service Management

Remote monitoring technology results in less down time for the customer, shorter service calls for the technician, and fewer trips, which saves fuel costs not to mention reduces the wear and tear on vehicles.

Whether you’re operating a small or large business, every company operates a supply chain. Deploying smarter service chain management provides businesses with the flexibility to deliver goods and services more efficiently to minimize and control operating costs while increasing customer service.

As M2M continues to gain popularity, it is abundantly clear that businesses are beginning to integrate M2M data from “smart devices” – a concept which revolves around the idea of supplying companies with information that they can use to schedule and prioritize service delivery to enhance operational efficiency, productivity, and profitability while maximizing customer service levels.

Companies such as Esprida Corporation have been able to address the unique technical challenges by providing affordable, remote management solutions that continually integrate the latest M2M technologies.

Regardless of the industry, efficiency and profitability of service delivery will always be reliant on effective organizational management models, people, and machines.  Most of us would agree that customers value services that exceed their expectations and goes a long way in establishing customer loyalty.

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